Regular cleaning and proper care keep your Core One sounding its best and help it last longer.
What you will need
Use the cleaning kit included with your Core One. It contains a brush and a wiper tool.
Cleaning steps
- Wipe the outer surface of each hearing aid with a soft, dry cloth or the cleaning cloth included in your kit.
- Use the brush end of the cleaning tool to gently remove earwax and debris from the microphone port and sound outlet. Brush gently — do not push debris further into the device.
- Use the wiper end of the cleaning tool to peel away any wax from the ear tip.
- If the ear tip is heavily soiled, remove it from the hearing aid and wipe it clean with a dry cloth. Do not rinse the ear tip or hearing aid under water, as moisture can damage the device.
- Wipe the charging contacts on both the hearing aids and the charging case regularly to ensure reliable charging.
- Replace the ear tips every 3–6 months, or sooner if they become stiff, brittle, or discolored.
Storage & handling
- Do not drop your hearing aids or knock them against hard surfaces.
- Do not swim, shower, or sauna while wearing the hearing aids, and never rinse or submerge them in water — this can block sound or damage the electrical components.
- Always remove your hearing aids before using hair care products, which can clog and stop them from functioning properly.
- Store your devices in a clean, dry location, away from high heat and high humidity.
What to avoid
- Do not use water, solvents, or cleaning fluids on the hearing aids or charging case.
- Do not use sharp objects to remove earwax from the device.
- Do not attempt to dry the hearing aids or charging case in an oven, microwave, or other heating equipment — this can melt them or cause burns.
- Do not use an electronic dryer to dry rechargeable hearing aids.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
