To start a return, contact Ceretone Support before shipping the product back.

  1. Have your order number ready.
  2. Tell support which model you want to return and why.
  3. Wait for return instructions or authorization details.
  4. Pack the hearing aids and accessories carefully before shipping them back.
  5. Keep your tracking information until the return is processed.

Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.

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