If your hearing aid appears defective, damaged, or incomplete, contact Ceretone Support and ask for a replacement review.
A replacement request is different from a return. Replacements are usually for product issues, while returns are for purchases that simply are not the right fit for you.
What to include when you contact support
- your order number
- the model name
- which side is affected, if applicable
- a short description of the problem and when it started
- photos or video if the issue is visible
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
