If your hearing aid isn't working the way it should — defective, damaged, or something's missing from the box — we want to get that fixed for you quickly. Reach out to Ceretone Support and we'll take a look.
A replacement is different from a return: replacements are for product problems, while returns are for a device that just isn't the right fit for your hearing needs.
What to include when you contact support
- your order number
- the model name
- which side is affected, if applicable
- a short description of the problem and when it started
- photos or video if the issue is visible
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
