Adjusting to hearing aids is a process, not a light switch. Most people need a little time for their brain to re-learn sounds it hasn't heard clearly in a while — so before you decide, we ask that you wear your Ceretone hearing aids consistently for at least 25 days.
Why 25 days? Your brain needs time to relearn sounds. In the first few weeks, voices, traffic, and everyday background noise can feel unfamiliar or even a little sharp — that's normal, and it typically eases as you adapt. Returning too early is one of the most common reasons people give up on a hearing aid that would have worked well for them with a bit more time.
What to do during those first 25 days
- Wear them consistently, starting in quiet rooms and gradually moving into busier ones.
- Try the different listening programs in different environments.
- If something still doesn't feel right — a whistle, a fit issue, anything that isn't easing with time — reach out to us. Most issues have a fix, and we'd rather help you get there than have you return a device that just needed a small adjustment.
If you've given them a real chance and they're still not the right fit, our team is here to help — you're covered by a 100-day return window from your delivery date, and we'll walk you through it together. This applies to hearing aids purchased directly from Ceretone — if you bought through a retailer such as Walmart, Target, Best Buy, or HSN, reach out to them instead, since their return window may be different from ours.
Before you reach out
- make sure the fit is correct
- try a different ear-tip size if needed
- wear them consistently during the adjustment period
- contact support if you want help troubleshooting before you decide
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
