Yes. If you bought your hearing aids directly from Ceretone, you're covered by a 100-day return window from your delivery date. If you decide they're not right for you, get in touch with our team at any point in that window and we'll help you through it. You don't need to wait.
Getting the most out of your first few weeks
Adjusting to hearing aids is a process, not a light switch. In the first few weeks, voices, traffic and everyday sounds can feel unfamiliar or a little sharp while your brain relearns sounds it hasn't heard clearly in a while. That's normal, and it usually eases with time. Most of the adjustment happens in about the first 25 days.
- Wear them consistently, starting in quiet rooms and gradually moving into busier places.
- Try the different listening programs in different environments.
- If something doesn't feel right (a whistle, the fit, the sound), reach out early. Most of these have a fix, and we're happy to help.
If you have pain, irritation or any other health concern, stop wearing them, contact your doctor, and let us know.
Bought from a retailer? If you bought through a retailer such as Walmart, Target, Best Buy or HSN, contact them about returns, since their return window may be different from ours. We're still happy to help with troubleshooting.
Ready to talk about a return? See How do I start a return?
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
