Once your returned hearing aids reach our fulfillment team, we typically process the refund within 24 to 48 hours. It goes back to your original payment method — from there, your bank or card issuer usually takes 3 to 7 business days to post it to your account, which is standard for their processing and outside our control.
Refund Processing
- Verification: once we receive and check the condition of the returned items, we'll let you know your refund status.
- Issuing the refund: approved refunds go back to your original payment method.
- Bank processing time: allow 3 to 7 business days for your bank or card issuer to post it.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
