Bought from a retailer? If you purchased through a retailer such as Walmart, Target, Best Buy or HSN, please start your return with them, since they have your order on file and their own return process.
Bought from Ceretone? Get in touch with our team and we'll help you through it. You're covered within 100 days of delivery. Here's what to have ready when you reach out:
- your order number
- which model you'd like to return, and why
- any troubleshooting you've already tried
We'll walk you through next steps, including a prepaid return label and packing instructions. Once your return reaches us, we typically process your refund within 24 to 48 hours.
If something specific is bothering you, like the fit, a whistle or how things sound, tell us about it too. It's often fixable, and we're glad to help either way.
Want to know more about the first few weeks? See Can I return my hearing aids if they don't work for me?
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
