If your Beacon isn't showing up when you scan for it, or won't connect, try these steps.
Beacon doesn't show up when scanning
- Looking for the wrong name: search for Ceretone Beacon in your phone's Bluetooth list.
- Bluetooth is off on your phone: turn on Bluetooth in your phone's settings.
- Beacon is already connected to another device: disconnect it from that device, then try connecting again.
Beacon is connected, but the app or music/call features aren't working
- Hearing aid isn't connected to the app: open the Ceretone Hearing app and confirm the hearing aid shows as connected.
- App permissions aren't enabled: enable the required permissions for the hearing aid in your phone's settings.
- Do Not Disturb is on: turn off Do Not Disturb mode on your phone if calls or music aren't coming through.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
