If your Beacon isn't producing sound, or the sound is weak or fuzzy, try these steps.
No sound
- Waiting time was too short to turn on: turn the device on correctly and allow a few seconds for it to start up.
- Battery is depleted: charge the hearing aid.
- Microphone is clogged: clean debris or earwax from the microphone.
Voice is weak or fuzzy
- Low battery: charge the hearing aid.
- Volume is too low: increase the volume level.
- Microphone is clogged: clean debris or earwax from the microphone.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
