If your Solid isn't producing sound, or the sound is weak or fuzzy, try these steps.
No sound
- Hearing aids not activated: charge the hearing aids to activate them before first use.
- Battery is used up: charge the hearing aids.
- Microphone is clogged: clean debris or earwax from the microphone.
Voice is weak or fuzzy
- Low battery: charge the hearing aid.
- Volume is too low: increase the volume level.
- Microphone is clogged: clean debris or earwax from the microphone.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
