If the orange charging light does not appear or the hearing aids are not holding a charge, these steps will help identify the issue.
Charging base indicator is not lighting up
- Adapter is not powered: Make sure the USB cable is fully plugged into both the charging base and a working power source.
- Hearing aids are not seated correctly: Remove the hearing aids and reinsert them into the correct slots (left in the left slot, right in the right slot). The charging contacts must align.
- Charging contacts are dirty: Clean the contacts on both the hearing aids and the charging base with a dry cloth.
- USB cable is not connected properly: Check that the cable is securely connected at both ends. Try a different USB power adapter if available.
Hearing aids are not holding a charge
- Make sure the hearing aids are turned off before placing them in the charging base. The switch should be in the OFF position.
- Allow a full charge cycle — the indicator light turns green when charging is complete.
- If battery life has decreased significantly over time, contact Ceretone Support for assistance.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
