If your Core One isn't producing sound, or the sound seems weak or fuzzy, try these steps.
No sound
- Low battery: charge the hearing aids for about 30 minutes and try again.
- Microphone is clogged: clean debris or earwax from the microphone.
Voice is weak or fuzzy
- Low battery: charge the hearing aids for about 30 minutes and try again.
- Volume is too low: increase the volume level.
- Microphone is clogged: clean debris or earwax from the microphone.
Can't hear the beep when testing
- Noisy environment: keep your surroundings quiet.
- Low volume on your phone: increase the volume level on your mobile phone.
- Low battery: charge the hearing aids for about 30 minutes and try again.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
