If the charging indicator light does not appear or your Fusion is not charging, the issue is usually with alignment, the cable connection, or dirty contacts.
Hearing aids not charging
- Remove each hearing aid from the case and reinsert it so the charging contacts align properly.
- Check that the orange indicator light appears. If it does not, try adjusting the position.
- Clean the charging contacts on both the hearing aids and the case with a dry cloth.
- Make sure the charging case itself has power by checking that the USB cable is firmly connected.
Charging case indicator light is off or not flashing
- Confirm the adapter or power source is working.
- Check that the USB cable is connected to the correct port on the case (B port goes into the case; A port goes to the power supply).
- Charge the case for a period of time if the battery is fully depleted before checking the lights again.
What the indicator lights mean
- Orange light: Charging in progress.
- Green light: Fully charged.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
