How to Clean Your Core One Pro

Regular cleaning and proper care help your Core One Pro sound clearer and last longer.

Place the hearing aid in the charger or power it off before cleaning.
Wipe the outside of the hearing aid with a soft, dry cloth.
Remove the ear tip or dome if possible and clean away visible wax or debris.
Use the cleaning brush or tool from your kit to gently clear the sound outlet. Do not push debris deeper into the device.
Let all parts dry completely before reassembling and wearing the hearing aid again.

Do not drop your hearing aids or knock them against hard surfaces.
Do not swim, shower, or use a sauna while wearing the hearing aids.
Never rinse or submerge the hearing aids or charging case in water, as this can block sound openings or damage electronic components.
Always remove your hearing aids when using hair care products such as hairspray or gel.
Store your devices in a clean, dry location when not in use, away from high heat and high humidity, and out of reach of children.
Inspect the hearing aids, eartips, and charging case regularly, and remove earwax and debris using the included cleaning tools.

Do not rinse the hearing aid under water or use alcohol directly on the electronics.
Do not use sharp tools or household objects to remove earwax from the device.
Do not attempt to dry the hearing aids or charging case in an oven, microwave, or other heating equipment.
Do not clean the devices with water, solvents, or cleaning fluids.

Tip: If the sound still seems weak after cleaning, replace the ear tip or check for a blocked wax guard if your model uses one.

Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.

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