If your Core One Pro feels loose, whistles, or sounds blocked, a fresh ear tip may help.
Your Core One Pro uses replaceable ear tips so you can get a better seal and more comfortable fit.
- Hold the hearing aid steady with one hand.
- Gently pull the old ear tip straight off. Avoid twisting hard enough to damage the receiver or tubing.
- Wipe the end of the hearing aid clean before attaching the new tip.
- Line up the sound outlet with the opening of the new ear tip, and line up the notch on the tip with the curve of the hearing aid.
- Press the tip on until you feel it click into place.
- Give the tip a gentle tug to make sure it is fully attached before wearing the hearing aid.
Fit tips
- Try a different size if the current tip feels uncomfortable, slips out, or causes feedback.
- Many users need a different ear-tip size in each ear.
- Newer kits include dome ear tips in XS, S (pre-installed), M, and L, plus flower-style tips. Try a smaller size if it's hard to insert or uncomfortable, and a larger size if it whistles.
Keeping ear tips secure
- Check your ear tips before each use, and replace any that are stretched, torn, cracked, or loose.
- Make sure each ear tip is pushed fully onto the hearing aid before you put it in.
- When removing the hearing aid, hold the pull thread or the body of the hearing aid, not the ear tip.
If an ear tip stays in your ear: don't try to remove it yourself with cotton swabs, tweezers, or other tools, which can push it deeper. See a doctor to have it removed, and contact us so we can help with replacement tips.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
