If your Nexus isn't producing sound, or the sound is weak or fuzzy, try these steps.
No sound
- Hearing aid isn't turned on: make sure the battery door is fully closed to turn the hearing aid on.
- Battery is used up: replace the battery.
- Microphone is clogged: clean debris or earwax from the microphone.
Voice is weak or fuzzy
- Low battery: replace the battery.
- Volume is too low: increase the volume level.
- Microphone is clogged: clean debris or earwax from the microphone.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
