Style charging case indicator light is not working

If the indicator light on your Style charging case is not lighting up or behaving unexpectedly, use these steps to diagnose the issue.

Steps to try

1. Check the power source: Make sure the adapter is powered and the charging cable is securely connected to the case and the power source.
2. Turn the case on: If the case was powered off, long-press the button for about 1 second to turn it back on. You can also plug in the charging cable to power it on.
3. Check that the hearing aids are inserted correctly: Remove the hearing aids and reinsert them into the correct slots so the contacts align.
4. Charge the case itself: If the case battery is depleted, connect the charging cable and allow the case to charge for a period of time before testing again.

What the lights mean

• Orange light: Case or hearing aids are charging.
• Green light: Case or hearing aids are fully charged.
• No light: Case may be off or disconnected from power.

Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.