If your Style hearing aids are not charging, the issue is usually with the case connection, charging contacts, or power source.
Steps to try
- Check the charging cable: Make sure the USB cable is firmly connected to both the charging case and the power source. Use the cable included with your Style.
- Check that the hearing aids are seated correctly: Remove each hearing aid and re-insert it into its correct slot in the case. The charging contacts must align for charging to begin. An orange indicator light confirms the hearing aid is charging.
- Clean the charging contacts: Inspect the charging contacts on both the hearing aids and inside the case for earwax or debris. Wipe gently with a clean, dry cloth.
- Turn the charging case on: If the charging case has been powered off, long-press the button for about 1 second to turn it on, or plug in the charging cable.
- Try a different power source: Plug the charging cable into a different USB port or adapter.
Indicator lights to watch for
- Orange light on hearing aids: Hearing aids are charging correctly.
- Green light on hearing aids: Hearing aids are fully charged.
- No light: Check the cable connection and contact alignment.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
