Style produces no sound or the sound is very weak

If your Style is silent or the sound seems unusually faint, a few common causes can be checked and resolved quickly.

Steps to try

1. Check the battery: Place the hearing aids in the charging case and charge them. Low battery is a common cause of weak or no sound.
2. Check the ear tip: Remove the ear tip and inspect the microphone opening and sound outlet for earwax or debris. Clean gently with the enclosed cleaning tool.
3. Check the volume: Short-press the button to cycle to a higher volume level. Two beeps indicate maximum volume.
4. Check the fit: A loose or wrong-sized ear tip can reduce sound quality. Try a different size.
5. Restart the hearing aids: Place the hearing aids back in the case, wait a few seconds, then remove them again to power them back on.

When to contact support

• If the hearing aids still produce no sound after trying all steps above, contact Ceretone Support.

Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.