If Fusion sounds very quiet or there is no audio at all, the most common causes are low battery, clogged openings, or an incorrect fit.
- Charge both hearing aids fully.
- Make sure the hearing aids are inserted correctly and the eartips fit securely.
- Increase the volume if needed.
- Clean away any earwax or debris from the microphone area and sound outlet.
If sound is still weak after charging and cleaning, contact support for additional troubleshooting.
Need more help? Contact Ceretone Support at (866) 283-4262 or support@ceretone.com.
