Whistling or feedback from your Solid is usually caused by a poor ear tip seal or incorrect positioning — and is easy to fix.
Common causes and fixes
- Ear tip is not fully inserted: Gently push the ear tip further into the ear canal until it feels snug. Make sure the ear tip is firmly attached to the hearing aid before inserting.
- Wrong ear tip size: Try a smaller ear tip (S, M, or L) to get a better seal. An ear tip that is too large or too small can cause feedback.
- Ear tip is loose or not attached properly: Remove the ear tip and push it back on firmly. Give it a gentle tug to confirm it is fully secured before wearing.
- Holding something too close to the hearing aid: Move your hand, phone, or other object away from the hearing aid while wearing it.
- Volume is too high: Reduce the volume by pushing the control button downward. High volumes combined with a poor fit can cause feedback.
- Earwax buildup: Clean the ear tip and microphone area as described in the cleaning guide.
Need more help? Contact Ceretone Support at (866) 283-4262, support@ceretone.com, or visit the support center.
