Core One Charging Case Issue

Having Issues with your Core One Charging case? Here is some reasons for it and ways to fix it.

1. Poor Connection with Charging Contacts

   • Cause: Misalignment or obstruction of the charging contacts can prevent the hearing aids from charging effectively.
   • Solution:
     • Clean Contacts Regularly: Use a soft, lint-free cloth or a soft-bristled brush to gently clean the charging contacts on both the hearing aids and the case. Accumulated dirt or earwax can obstruct connections.
     • Visual Inspection: Inspect the contacts for any visible damage or wear. If they appear bent or corroded, professional repair may be necessary.
     • Test Fitment: Place the hearing aids in the case while ensuring they fit snugly and that the contacts align properly. Some cases have guides or markings to aid in correct placement.

2. Battery Degradation

   • Cause: Batteries in hearing aids lose capacity over time, affecting their ability to hold a charge.
   • Solution:
     • Monitor Battery Life: Keep track of how long the hearing aids last between charges. If the duration decreases significantly, it may indicate battery wear.
     • Schedule Replacement: Consult with an audiologist about the lifespan of the batteries. Many hearing aids have rechargeable lithium-ion batteries that may need replacing after a few years.
     • Upgrade Consideration: If your hearing aids are old, consider upgrading to newer models that offer enhanced battery technology and longer life.

3. Insufficient Power Supply

   • Cause: The charging case may not receive sufficient power due to a faulty USB-C cable, adapter, or connection.
   • Solution:
     • Secure Connections: Ensure that the USB-C cable is firmly connected to both the charging case and the power source. A loose connection can lead to intermittent charging.
     • Try Different USB-C Cables: Use different high-quality USB-C cables to eliminate the possibility of a defective cable. Some cables are not designed for data or power transfer.
     • Use a Compatible Power Adapter: Make sure you’re using a power adapter that meets the required voltage and amperage for the charging case. Refer to the manufacturer's specifications.

4. Temperature Sensitivity

   • Cause: Extreme temperatures can adversely affect battery performance and charging capabilities.
   • Solution:
     • Optimal Storage Conditions: Store the charging case and hearing aids at room temperature (between 60°F and 80°F or 15°C to 27°C). Avoid leaving them in hot cars or damp areas.
     • Humidity Control: Use a dehumidifier in areas where you store your hearing aids and charging case, especially if you live in a humid climate.

5. Software Compatibility

   • Cause: Some hearing aids require specific software or firmware updates to work with their charging cases.
   • Solution:
     • Regular Firmware Checks: Regularly check for firmware updates using the manufacturer’s app or website. Keeping devices updated can resolve compatibility issues.
     • Re-Pairing Devices: If you’ve updated software, you may need to re-pair the hearing aids with the charging case, especially if they utilize Bluetooth or other wireless technologies.

6. Defective Charging Case

   • Cause: A defect in the charging case itself can prevent it from functioning properly.
   • Solution:
     • Conduct a Visual Inspection: Check for any visible damage, such as cracks, loose components, or frayed cables that might indicate a defect.
     • Manufacturer Support: If the case is under warranty, contact the manufacturer for support or replacement options. Provide details about the issues you’re experiencing.

7. Moisture or Dirt Accumulation

   • Cause: Moisture or debris can accumulate in the charging ports, leading to ineffective charging.
   • Solution:
     • Drying Techniques: If you suspect moisture, allow the case to air dry completely. You can also use a hearing aid drying kit that includes a desiccant to help absorb any moisture.
     • Regular Maintenance Routine: Incorporate a cleaning routine for both the charging case and hearing aids to prevent buildup of moisture and debris.

8. Incorrect Usage

   • Cause: Users may not be following the manufacturer’s instructions for using the charging case.
   • Solution:
     • Thoroughly Review User Manual: Familiarize yourself with the manufacturer’s guidelines regarding charging procedures, troubleshooting, and maintenance.
     • Create a Checklist: Make a checklist of steps for charging your hearing aids. This can help ensure that you consistently follow the correct procedure.

9. Compatibility Issues

   • Cause: Not all charging cases are compatible with every model of hearing aid.
   • Solution:
     • Confirm Compatibility Before Purchase: Always verify that the charging case is specifically designed for your model of hearing aids. Consult the manufacturer’s website or customer service if unsure.
     • Utilize Manufacturer Resources: Many manufacturers provide recommendations for compatible accessories, including charging cases.

10. User Fatigue or Inexperience

    • Cause: New users may struggle with the setup or operation of the charging case, leading to mistakes.
    • Solution:
      • Professional Training: Schedule a training session with an audiologist to learn about the proper use and maintenance of your hearing aids and charging case.
      • Utilize Video Resources: Look for manufacturer-provided tutorials or user videos online that can demonstrate how to properly charge and maintain your hearing aids.

Additional Considerations

• Check for Firmware Updates: Regularly checking for firmware updates can help ensure optimal performance and compatibility with charging cases.
• Keep Records: Maintain a record of any maintenance, cleaning, and replacements to help track when issues arise and what solutions have been effective.

By addressing these issues thoroughly and implementing the suggested solutions, users can enhance the performance and longevity of their reusable charging case for ITE hearing aids that utilize a USB-C charging cord. 

If problems persist, contact our customer service team for assistance: