1. Ceretone Hearing Aids
  2. Troubleshooting
  3. Nexus - D36

Device not turning on for Nexus

 Reason Nexus (OTE) hearing aid Not Turning On

1. Is the Hearing Aid Turned On?

  • Ensure the battery door is fully closed.
  • The hearing aid will cut on automatically after a few seconds

2. Is the Battery Inserted Correctly?

  • Open the battery compartment and check if the battery is:
    • Inserted with the correct polarity (+ and - aligned).
    • Fitting snugly in the compartment.

3. Is the Battery Charged or New?

  • If the hearing aid is battery-operated, replace the old battery with a fresh one.
  • Use a battery tester to ensure the new battery has power.

4. Is There Blockage?

  • Check for earwax or debris in the following areas:
    • Ear Tip or Dome: Remove and clean if necessary.
    • Sound Tube or Vent: Use a cleaning tool or brush provided with your hearing aids to clear any obstructions.
    • Microphone Ports: Inspect and clean gently.

5. Are You in the Right Program?

  • Press the program button (if available) to switch back to the normal mode.
  • Listen for a beep to confirm the change.

6. Has the Hearing Aid Been Exposed to Moisture?

  • If it was exposed to water or high humidity:
    • Place the hearing aid in a hearing aid dehumidifier or a sealed container with silica gel overnight.
    • Avoid using high heat to dry it.

7. Are the Tubing or Components Damaged?

  • Inspect the tubing, ear tip, and casing for any visible damage or cracks.
  • If damaged, contact Ceretone Customer Service (909) 850-4788

8. Is the Volume Set Appropriately?

  • Adjust the volume control.

9. Has the Hearing Aid Been Dropped or Mishandled?

  • Physical damage can impact function. Check for cracks or loose parts.
  • If damaged, consult your provider.

10. When to Seek Professional Help?

If none of the above works, contact Ceretone support center. They can check for:

  • Firmware issues.
  • Internal damage.

Pro Tip:

Always keep spare batteries and a cleaning kit handy to minimize disruptions in your hearing aid use.

 

For additional assistance, please contact our customer service team:

Customer Support
Contact Information

Monday - Friday 8:00am - 5:00pm PST

Phone: (866) 283-4262

Email: support@ceretone.com

http://support.ceretone.com

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