If your Nexus hearing aid is producing weak or poor audio, here’s a guide to troubleshoot and resolve the issue:
1. Is the Volume Set Correctly?
- Check the volume control on your hearing aid.
- Increase the volume and test the audio.
2. Is the Battery Low or Weak?
- A low or weak battery can cause poor audio performance.
- Replace the battery with a new one to see if the issue improves.
3. Is the Ear Tip or Dome Blocked?
- Check for earwax or debris in the ear tip or dome.
- Remove the tip and clean it using the tools provided in your cleaning kit.
- Replace the tip if it’s damaged or excessively dirty.
4. Is the Sound Tube Clear?
- Inspect the sound tube for blockages caused by earwax or condensation.
- Use a cleaning wire or air puffer to clear the tube.
- Replace the tube if it is cracked or bent.
5. Are the Microphones Blocked?
- Examine the microphone ports for dust, dirt, or wax.
- Use a soft brush or clean, dry cloth to gently clean around the microphone openings.
6. Is the Hearing Aid Program Correct?
- Press and hold the program button (if available) to switch to the Normal mode.
- Listen for a beep to confirm the mode change.
7. Are You in a Challenging Environment?
- Weak audio may result from noisy or high-pitched environments where the hearing aid struggles to differentiate sounds.
- Try switching to the Restaurant or Outdoor program for better clarity.
8. Has the Device Been Exposed to Moisture?
- Moisture can impair sound quality. Dry the hearing aid using:
- A hearing aid dehumidifier.
- A sealed container with silica gel packs.
- Avoid exposing your device to water or high humidity.
9. Is the Hearing Aid Properly Fitted?
- Ensure the hearing aid and ear tip are securely in place.
- Loose fittings can reduce audio clarity and volume.
10. Are There Internal or Physical Damages?
- Inspect the hearing aid for visible cracks or damage to the tubing or casing.
- Internal components might be malfunctioning if no physical damage is apparent.
11. When to Seek Professional Help?
If the issue persists after trying these steps:
- Contact Ceretone support center for assistance.
- They may check for:
- Firmware updates.
- Need for recalibration or repairs.
For additional assistance, please contact our customer service team:
Customer Support
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Monday - Friday 8:00am - 5:00pm PST Phone: (866) 283-4262 Email: support@ceretone.com |
