Nexus Battery-Operated Hearing Aid – Troubleshooting Low Volume or No Audio
Need:
If your Nexus Battery-Operated Hearing Aid is experiencing low volume or no sound, several factors could be causing the issue. This guide will help you troubleshoot and resolve common problems.
1. Why is my hearing aid producing no sound?
- Ensure the battery is properly inserted and that the battery compartment is fully closed.
- Check if the battery is depleted; try replacing it with a fresh one.
- Inspect for earwax buildup in the tubing or speaker.
- Verify that the device is turned on and not muted.
2. Why is the volume too low?
- Increase the volume using the adjustment controls.
- Ensure the battery is fully charged or replace it if needed.
- Clean the microphone and sound outlet to remove any blockages.
- Confirm that the ear tip or mold is properly inserted in your ear.
3. How do I check if the battery is working?
- Insert a new battery and check if the issue persists.
- If your hearing aid has a battery indicator signal, listen for a startup sound.
- Use a battery tester to check if the current battery is drained.
4. My hearing aid is still not working. What should I do?
- Try resetting the hearing aid by turning it off, removing the battery, waiting for 30 seconds, and reinserting it.
- If the issue persists, contact Ceretone Customer Support for servicing.
5. Could background noise be interfering?
- Consider using a compatible assistive listening device for improved sound clarity.
6. How often should I change the battery?
- Depending on usage, Zinc-Air A13 hearing aid batteries typically last 10 days.
- Always keep spare batteries handy, especially if you use your hearing aid daily.
Still Need Help?
If problems persist, contact our customer service team for assistance:
Customer Support
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Monday - Friday 9:00am - 6:00pm PST Phone: (909) 850-4788 | (866) 283-4262 Email: support@ceretone.com
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