| If the Indicator Light on the Charging Case is Not Lit or Flashing | |
| Possible causes | Solutions |
| Is the adapter powered? | Replug the adapter and check the power supply. |
| Is the connection incorrect? | Ensure the charging case is correctly connected to the USB cable. |
| Is the battery over-discharged? | Charge the charging case for a sufficient time. |
| If the Charging Case Fails to Charge the Hearing Aids | |
| Possible causes | Solutions |
| Are the hearing aids inserted correctly? | Place the hearing aids in the charging case properly and the charging contacts are properly connected. |
| Are the charging contacts dirty? | Clean the charging contacts of both the hearing aids and the charging case. |
