Bluetooth Function
| Possible causes | Solutions |
| Is the Bluetooth broadcast name of the hearing aids correct? | Ensure the Bluetooth broadcast name of your hearing aids is "Ceretone Beacon." |
| Is the Bluetooth function of your mobile device turned on? | Turn on the Bluetooth function on your mobile device. |
| Are the hearing aids currently connected to another mobile device? | Disconnect the hearing aids from other devices and try connecting again. |
