Insufficient Volume
Here are some tips you can take when your Beacon is providing you with insufficient volume
If you are not hearing any sound
- Beacon hearing aids have a delay when turning on. Please allow anywhere between 5-15 sec for your hearing aids to cut on and connect to your phone
- Make sure your hearing aids are completely charged. You will know they are fully charged by placing them in the charging case and seeing a light white. Please Note: The white light will only show for a few minutes before shutting off.
- Make sure the microphone and ear tips or cleaned from any debris or earwax as this can clog the hearing aids and decrease the volume
- Check Beacon Hearing app to make sure the volume is not only up on the app but also your phone volume.
Here is a quick video on how to turn the volume up on your Beacon:
If problems persist, contact our customer service team for assistance:
Customer Support
|
Monday - Friday 9:00am - 6:00pm PST Phone: (909) 850-4788 | (866) 283-4262 Email: support@ceretone.com http://support.ceretone.com |