How do I start the return process?

The following will help you to initiate the return process with our team.

Return Policy

Adjustment Period: To allow time for an adjustment period, returns requested within the first 25 days from the date of purchase will not be approved. This adjustment period allows your hearing to adapt to the new sounds, following industry best practices. For any questions about using your devices, please contact our customer support team.

To initiate a return, please follow these steps:

• Contact Customer Service: Contact our customer support team after the adjustment period and within 60 days of receiving your hearing aids to initiate the return process.
• Prepare the Package: Carefully package the hearing aids, along with all accessories and documentation, in the original packaging.
• Label the Package: Attach the provided return label to the package.
• Drop off Your Return: Bring your return to the nearest shipping carrier office.

Key Points for Returns:

• Original Packaging: The item must be returned in its original packaging, including all contents, accessories, manuals, documentation, and any included "free gifts".
• Condition: To be eligible for a full refund, the hearing aids must be undamaged and complete. Handle the products and packaging with care.
• Note: During the 60-day trial period, if the returned device is undamaged and all accessories are intact, we guarantee a full refund and cover the return shipping cost. Returns received outside of these guidelines may be subject to a restocking fee.